Filing a Complaint With the Airline: Email, Form or Post?
Few airlines publish a complaints email; most point to a web form. Which route preserves your legal position, which one actually gets processed, and how to prove your complaint was sent.
Practical tips and guides on air passenger rights, EU Regulation 261/2004, and how to successfully claim your compensation.
Few airlines publish a complaints email; most point to a web form. Which route preserves your legal position, which one actually gets processed, and how to prove your complaint was sent.
Every passenger has their own EU261 claim, including children on a paid fare. Lap infants, signed authorizations and payouts for families and groups.
A free personal item (40 × 30 × 15 cm) and cabin-bag prices shown upfront — but trolleys aren't simply free. What the EU reform really says, and from when.
The EU261 reform has been adopted: the 3-hour rule and €250–600 stay. What changes, the timeline to 2027 — and why nothing changes for your flight today.
Flight disruption on a package holiday? UK261 against the airline, the PTRs 2018 against the organiser — who owes what, the deduction rule, deadlines.
Fixed EU261/UK261 compensation or Montreal Convention damages? The clear comparison — including combining both claims, liability caps and the two-year deadline.
Airline refusing compensation over extraordinary circumstances? Which reasons really count, which are just excuses — and who carries the burden of proof.
Missed your connection? On a single booking the airline owes €250–600 — what counts is the delay at your final destination (ECJ Folkerts C-11/11).
Airline rejected your EU261/UK261 claim? Approved ADR bodies and the CAA settle disputes for free. Conditions, step-by-step filing, and the process explained.
AirHelp charges a 35 % service fee plus 15 % if it goes legal. What that leaves you on a €250, €400 or €600 claim — and when claiming yourself pays off.
Denied boarding due to overbooking? EU261 and UK261 entitle you to €250–€600 compensation. Step-by-step guide on what to do at the gate.
Flight cancelled? EU261 and UK261 entitle you to €250–€600 / £220–£520 compensation. When must airlines pay, when don't they? Full step-by-step guide.
How much EU261/UK261 compensation are you owed for a flight delay? Compensation bands, connecting flights, extraordinary circumstances and deadlines.
Free complaint letter template for your EU261 flight delay compensation. With step-by-step instructions, legal references, and tips for success.
Step-by-step guide: claim your EU261 flight compensation without expensive claim companies. Deadlines, rights, and common mistakes to avoid.
Do non-EU citizens have a right to compensation under EU261? Yes — it depends on the flight, not your nationality. Full details here.
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