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EU261 Compensation Claim Against Air France

Generate a legally sound complaint letter to Air France. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.

Create complaint letter to Air France

Air France Contact Details

Complaint Email

Online form only

Contact Page

Open contact page

Postal Address

Air France, Service Client, 45 rue de Paris, 95747 Roissy CDG Cedex, France

Which arbitration body is responsible for Air France?

Air France takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr.

A conciliation proposal only becomes binding once both sides accept it. Going to court remains possible either way.

Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.

Go to the arbitration body

These are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU

Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.

Compensation Amounts for Air France

Compensation depends on the flight distance and is 250, 400 or 600 euros.

Calculate the amount for your route

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to submit a claim to Air France

These details come from what Air France publishes itself and from the European Commission's list of national enforcement bodies.

Common grounds for rejection

Grounds on which Air France typically turns claims down:

  • a voucher instead of payment
  • bonus miles or points instead of payment

How to Claim Compensation from Air France

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to Air France.

Popular Air France routes

CDG–BER · CDG–FRA · CDG–MUC · CDG–VIE

Frequently Asked Questions about Air France

May I be entitled to compensation from Air France?
If your Air France flight was delayed by at least 3 hours, cancelled, or you were denied boarding, you may be entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with Air France?
You can contact Air France directly or through their contact page. Alternatively, we generate a legally sound complaint letter from just EUR 10.
How long does Air France take to respond?
There is no single EU-wide response deadline — in practice most airlines reply within a few weeks. If Air France does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity. How long you have to wait first depends on the country: eight weeks in the UK, two months in Germany, 30 days in Poland.
Does EU261 apply to Air France flights outside the EU?
EU261 applies to all flights departing from the EU, Iceland, Norway, Liechtenstein or Switzerland — regardless of which airline operates them. For flights from a third country into the EU, it applies only if the operating airline holds an operating licence from one of those states. What counts is that licence, not the company's headquarters — for groups with several airlines the two can differ. Air France holds such a licence, so flights into the EU are covered as well.
What does the complaint letter service cost?
Our service costs a flat fee from EUR 10 per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.
Which arbitration body is responsible for Air France?
Air France takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr. You can apply for conciliation there once you have raised the claim directly with the airline and allowed it two months to respond. A conciliation proposal only becomes binding if both sides accept it; going to court remains possible.

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All information without guarantee. This does not constitute legal advice.