Pricing and what you get
ClaimEU261 produces your EU261 complaint letter for a one-off flat fee. This page sets out what each of the three tiers contains — before you fill in the form.
What does ClaimEU261 cost?
ClaimEU261 charges per complaint letter. The price does not depend on the size of your claim, and there are three tiers. Basic contains the finished complaint letter as a PDF, also delivered by email. Plus adds three follow-up templates for the common case where the airline does not reply, plus the filing guide for your airline. Premium additionally contains a formal reminder template, a template for the national complaint body and an overview of the court route. All prices include VAT and are billed through Digistore24. Every tier comes with a money-back guarantee. The documents are templates for you to send yourself and do not constitute legal advice.
Basic: EUR 9.99Plus: EUR 19.99Premium: EUR 29.99one-off, incl. VAT
The three tiers compared
Each tier contains everything from the one below it. What differs is how far the documents carry you when the airline does not pay straight away.
Basic
EUR 9.99
one-off, incl. VAT
- Passengers per letter1
- EU261 complaint letterIncluded
- PDF downloadIncluded
- Delivery by emailIncluded
- Submission assistant for your airlineNot included
- Three follow-up templatesNot included
- Filing guide for your airlineNot included
- Formal reminder templateNot included
- National complaint body templateNot included
- Overview of the court routeNot included
Plus
PopularEUR 19.99
one-off, incl. VAT
- Passengers per letter2
- EU261 complaint letterIncluded
- PDF downloadIncluded
- Delivery by emailIncluded
- Submission assistant for your airlineIncluded
- Three follow-up templatesIncluded
- Filing guide for your airlineIncluded
- Formal reminder templateNot included
- National complaint body templateNot included
- Overview of the court routeNot included
Premium
EUR 29.99
one-off, incl. VAT
- Passengers per letter5
- EU261 complaint letterIncluded
- PDF downloadIncluded
- Delivery by emailIncluded
- Submission assistant for your airlineIncluded
- Three follow-up templatesIncluded
- Filing guide for your airlineIncluded
- Formal reminder templateIncluded
- National complaint body templateIncluded
- Overview of the court routeIncluded
| Feature | BasicEUR 9.99one-off, incl. VAT | PlusPopularEUR 19.99one-off, incl. VAT | PremiumEUR 29.99one-off, incl. VAT |
|---|---|---|---|
| Passengers per letterHow many claimants on the same flight the letter covers. Each passenger has their own claim; ready-to-sign authorisations for fellow passengers are included. Infants under two without a separate paid fare do not count — under the Regulation they have no claim of their own. | 1 | 2 | 5 |
| EU261 complaint letterA letter to the airline written around your flight. Flight details, length of delay, distance flown and the legal basis under Regulation (EC) No 261/2004 are already filled in. | Included | Included | Included |
| PDF downloadThe letter as a finished PDF, available immediately after payment — to print or to attach to an email. | Included | Included | Included |
| Delivery by emailEvery document is also sent to your inbox, so you still have it to hand weeks later. | Included | Included | Included |
| Submission assistant for your airlineAfter purchase it takes you to your airline's route: a direct link to the right form plus what it will ask for, or email with the PDF attached from your phone, or post with registered-mail guidance. Of 50 airlines only 13 accept complaints by email — which route applies to yours is on file. | Not included | Included | Included |
| Three follow-up templatesFor the most common outcome: the airline does not reply. A reminder after 14 days, a formal notice after 30 days and a final deadline after 45 days, each with the appropriate tone and time limit. | Not included | Included | Included |
| Filing guide for your airlineWhere a complaint belongs at this airline, and what to do when it rejects your claim using one of its typical patterns — with the reply that matches that specific pattern. | Not included | Included | Included |
| Formal reminder templateA formal letter setting a payment deadline, for when the airline rejects your claim or stays silent. | Not included | Not included | Included |
| National complaint body templateA prepared submission to the responsible national body, with its contact details — the usual next step after a rejection. | Not included | Not included | Included |
| Overview of the court routeWhat going to court involves: which court has jurisdiction, court fees, the process and the time limits. Written as orientation, not as legal advice. | Not included | Not included | Included |
The core of Plus and Premium: the filing guide
A good letter sent to the wrong place simply sits there. Plus and Premium therefore include the filing details for 53 airlines and add the reply to that airline's rejection patterns — researched per airline rather than offered as a generic checklist.
- The channel this airline itself names for complaints — form, email or postal address — and whether it treats that channel as the only one.
- The processing time to expect, and any response deadline the airline commits to itself.
- Addresses the claim does not belong to: group parent, tour operator, baggage desk or outdated addresses.
- For each of this airline's rejection patterns, the matching reply — the part Plus and Premium add.
- Lufthansa names its online form as the route for complaints.
- Direct link to the form: https://www.lufthansa.com/de/de/fast-compensation
- Lufthansa asks for the booking reference in the form — have it ready.
The extract above is the public filing information; it also appears on every airline page. What Plus and Premium add is the reply: for each pattern this airline typically rejects with, the counter-argument that fits it.
Which tier fits your case?
Basic — when you only need the letter
Your case is clear-cut, you know how to reach your airline, and you are happy to send the letter and chase it yourself.
Plus — when you expect silence
The most common response to a first complaint is no response at all. Plus puts the follow-up letters and your airline's filing guide in your hands from the start.
Premium — when you are prepared to go to the complaint body
You expect a rejection or have already had one, and you want every escalation step ready without buying them one at a time.
What is not included
So that expectations are right before you pick a tier:
- We do not send the letter for you. You receive the finished documents and send them to the airline yourself.
- We do not act as your representative towards the airline or in court, and we do not pursue the claim on your behalf.
- The documents are templates and do not constitute legal advice. They are not a substitute for a lawyer reviewing your individual case.
- Whether the airline pays is the airline's decision. No particular outcome or payment date follows from buying the documents.
60-Day Money-Back Guarantee — If you're not satisfied with your complaint letter, we'll refund the full purchase price within 60 days. No questions, no fine print. Withdrawal policy details
Product type: Digital document template (PDF download)
Important notice: ClaimEU261 creates professional complaint letters based on EU Regulation 261/2004. We are not a legal service provider and do not handle enforcement. Whether the airline honours your claim depends on the individual case. The complaint letter does not constitute legal advice. We do not guarantee receipt of any specific compensation amount or payment within any specific timeframe.
Common questions about price and scope
What does a complaint letter from ClaimEU261 cost?
Is there a further share of the compensation to pay later?
What is the difference between Plus and Premium?
Can I move up to a higher tier later on?
How and when do I receive the documents?
How do I submit the letter to the airline?
Can I cancel my purchase?
We were several people — do I need several letters?
Check first, decide afterwards
In two minutes you will see whether your flight falls under the EU regulation and what sum to expect. You choose a tier only after that.
Check your claim for freeLast updated:
The information on this page is for general guidance only and does not constitute legal advice. No liability is accepted for accuracy or completeness. For complex cases, we recommend consulting a lawyer.