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EU261 Compensation Claim Against British Airways

Generate a legally sound complaint letter to British Airways. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.

Create complaint letter to British Airways

British Airways Contact Details

Complaint Email

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Contact Page

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Postal Address

British Airways Plc, Customer Relations, PO Box 5619, Sudbury, Suffolk CO10 2PG, United Kingdom

Which arbitration body is responsible for British Airways?

British Airways does not take part in the Schlichtungsstelle Reise & Verkehr scheme. The government-run Schlichtungsstelle Luftverkehr at the German Federal Office of Justice is responsible instead.

It accepts claims from 10.01 to 5,000 euros and covers privately booked flights only — business trips are excluded.

Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.

Go to the arbitration body

These are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU

Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.

Compensation Amounts for British Airways

Compensation depends on the flight distance and is 250, 400 or 600 euros.

Calculate the amount for your route

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to submit a claim to British Airways

These details come from what British Airways publishes itself and from the European Commission's list of national enforcement bodies.

Common grounds for rejection

Grounds on which British Airways typically turns claims down:

  • bonus miles or points instead of payment

How to Claim Compensation from British Airways

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to British Airways.

Popular British Airways routes

BER–LHR · FRA–LHR · MUC–LHR · ZRH–LHR

Frequently Asked Questions about British Airways

May I be entitled to compensation from British Airways?
If your British Airways flight was delayed by at least 3 hours, cancelled, or you were denied boarding, you may be entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with British Airways?
You can contact British Airways directly or through their contact page. Alternatively, we generate a legally sound complaint letter from just EUR 10.
How long does British Airways take to respond?
There is no single EU-wide response deadline — in practice most airlines reply within a few weeks. If British Airways does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity. How long you have to wait first depends on the country: eight weeks in the UK, two months in Germany, 30 days in Poland.
Does EU261 apply to British Airways flights outside the EU?
EU261 applies to all flights departing from the EU, Iceland, Norway, Liechtenstein or Switzerland — regardless of which airline operates them. For flights from a third country into the EU, it applies only if the operating airline holds an operating licence from one of those states. What counts is that licence, not the company's headquarters — for groups with several airlines the two can differ.
What does the complaint letter service cost?
Our service costs a flat fee from EUR 10 per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.
Which arbitration body is responsible for British Airways?
British Airways does not take part in the Schlichtungsstelle Reise & Verkehr scheme. The government-run Schlichtungsstelle Luftverkehr at the German Federal Office of Justice is responsible instead. It accepts claims from 10.01 to 5,000 euros and covers privately booked flights only. Here too you must first write to the airline and allow it two months to respond.

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All information without guarantee. This does not constitute legal advice.