EU261 Compensation Claim Against KM Malta Airlines
Generate a legally sound complaint letter to KM Malta Airlines. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.
Create complaint letter to KM Malta AirlinesKM Malta Airlines Contact Details
Complaint Email
Online form onlyContact Page
Open contact pagePostal Address
KM Malta Airlines Ltd., Level 2, SkyParks Business Centre, Malta International Airport, Luqa LQA 4000, Malta
Which arbitration body is responsible for KM Malta Airlines?
KM Malta Airlines does not take part in the Schlichtungsstelle Reise & Verkehr scheme. The government-run Schlichtungsstelle Luftverkehr at the German Federal Office of Justice is responsible instead.
It accepts claims from 10.01 to 5,000 euros and covers privately booked flights only — business trips are excluded.
Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.
Go to the arbitration bodyThese are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU
Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.
Compensation Amounts for KM Malta Airlines
Compensation depends on the flight distance and is 250, 400 or 600 euros.
Calculate the amount for your routePer EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.
How to submit a claim to KM Malta Airlines
These details come from what KM Malta Airlines publishes itself and from the European Commission's list of national enforcement bodies.
- KM Malta Airlines names its online form as the route for complaints.
- KM Malta Airlines names this as the only route. Regulation (EC) No 261/2004 does not itself prescribe any form for bringing a claim, and under its Article 15(1) obligations towards passengers may not be limited by derogating or restrictive clauses in the contract of carriage. An informal letter therefore does not lose its effect — but with this airline it often goes unanswered in practice. Submit through the route named here and keep a letter as a record.
- Direct link to the form: https://help.kmmaltairlines.com/s/cancelled-flight-form-terms
- KM Malta Airlines does not publish a dedicated complaints email address.
- The address on file is the registered office, not a complaints department. Post works, but takes longer than the form.
- Do not write to the predecessor company — it has been wound up.
- IMPORTANT: KM Malta Airlines has been the successor of the discontinued Air Malta since 31 March 2024 and took over the KM IATA code. Do NOT write to old Air Malta addresses — that company has been wound down and your claim would go nowhere.
How to Claim Compensation from KM Malta Airlines
Enter Flight Details
Provide flight number, date and airports.
Describe the Problem
Select delay, cancellation or denied boarding.
Generate Letter
AI creates a personalised, legally sound letter.
Send Your Letter
Download the letter as PDF and send it to KM Malta Airlines.
Frequently Asked Questions about KM Malta Airlines
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All information without guarantee. This does not constitute legal advice.