LH

EU261 Compensation Claim Against Lufthansa

Generate a legally sound complaint letter to Lufthansa. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.

Create complaint letter to Lufthansa

Lufthansa Contact Details

Contact Page

Open contact page

Postal Address

Deutsche Lufthansa AG, Kundenservice, Postfach 710234, 60492 Frankfurt am Main

Which arbitration body is responsible for Lufthansa?

Lufthansa takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr.

A conciliation proposal only becomes binding once both sides accept it. Going to court remains possible either way.

Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.

Go to the arbitration body

These are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU

Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.

Compensation Amounts for Lufthansa

Compensation depends on the flight distance and is 250, 400 or 600 euros.

Calculate the amount for your route

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

Practical notes on Lufthansa

How to Claim Compensation from Lufthansa

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to Lufthansa.

Popular Lufthansa routes

AMS–FRA · AMS–MUC · BCN–FRA · BCN–MUC · CDG–FRA · CDG–MUC

Frequently Asked Questions about Lufthansa

May I be entitled to compensation from Lufthansa?
If your Lufthansa flight was delayed by at least 3 hours, cancelled, or you were denied boarding, you may be entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with Lufthansa?
You can contact Lufthansa directly via email at customer.relations@lufthansa.com or through their contact page. Alternatively, we generate a legally sound complaint letter from just EUR 10.
How long does Lufthansa take to respond?
Airlines must respond to complaints within 6 weeks. If Lufthansa does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity.
Does EU261 apply to Lufthansa flights outside the EU?
EU261 applies to all flights departing from an EU airport, regardless of the airline. For flights arriving in the EU, it only applies if the airline is EU-based. Since Lufthansa is a European airline, most of their flights are covered.
What does the complaint letter service cost?
Our service costs a flat fee from EUR 10 per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.
Which arbitration body is responsible for Lufthansa?
Lufthansa takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr. You can apply for conciliation there once you have raised the claim directly with the airline and allowed it two months to respond. A conciliation proposal only becomes binding if both sides accept it; going to court remains possible.

Create Your Complaint Letter to Lufthansa Now

Just €9.99 flat fee, no success fee — done in minutes.

Create complaint letter now

Prefer to let professionals handle it? Compare providers

Last updated:

All information without guarantee. This does not constitute legal advice.