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EU261 Compensation Claim Against TAP Air Portugal

Generate a legally sound complaint letter to TAP Air Portugal. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.

Create complaint letter to TAP Air Portugal

TAP Air Portugal Contact Details

Complaint Email

customer@tap.pt

Contact Page

Open contact page

Postal Address

TAP Air Portugal, Aeroporto de Lisboa, Edificio 25, 1704-801 Lisboa, Portugal

Which arbitration body is responsible for TAP Air Portugal?

TAP Air Portugal takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr.

A conciliation proposal only becomes binding once both sides accept it. Going to court remains possible either way.

Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.

Go to the arbitration body

These are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU

Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.

Compensation Amounts for TAP Air Portugal

Compensation depends on the flight distance and is 250, 400 or 600 euros.

Calculate the amount for your route

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to submit a claim to TAP Air Portugal

These details come from what TAP Air Portugal publishes itself and from the European Commission's list of national enforcement bodies.

How to Claim Compensation from TAP Air Portugal

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to TAP Air Portugal.

Popular TAP Air Portugal routes

LIS–BER · LIS–FRA · LIS–MUC

Frequently Asked Questions about TAP Air Portugal

May I be entitled to compensation from TAP Air Portugal?
If your TAP Air Portugal flight was delayed by at least 3 hours, cancelled, or you were denied boarding, you may be entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with TAP Air Portugal?
You can contact TAP Air Portugal directly via email at customer@tap.pt or through their contact page. Alternatively, we generate a legally sound complaint letter from just EUR 10.
How long does TAP Air Portugal take to respond?
There is no single EU-wide response deadline — in practice most airlines reply within a few weeks. If TAP Air Portugal does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity. How long you have to wait first depends on the country: eight weeks in the UK, two months in Germany, 30 days in Poland.
Does EU261 apply to TAP Air Portugal flights outside the EU?
EU261 applies to all flights departing from the EU, Iceland, Norway, Liechtenstein or Switzerland — regardless of which airline operates them. For flights from a third country into the EU, it applies only if the operating airline holds an operating licence from one of those states. What counts is that licence, not the company's headquarters — for groups with several airlines the two can differ. TAP Air Portugal holds such a licence, so flights into the EU are covered as well.
What does the complaint letter service cost?
Our service costs a flat fee from EUR 10 per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.
Which arbitration body is responsible for TAP Air Portugal?
TAP Air Portugal takes part in the conciliation scheme run by the Schlichtungsstelle Reise & Verkehr. You can apply for conciliation there once you have raised the claim directly with the airline and allowed it two months to respond. A conciliation proposal only becomes binding if both sides accept it; going to court remains possible.

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Last updated:

All information without guarantee. This does not constitute legal advice.