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EU261 Compensation Claim Against Turkish Airlines

Generate a legally sound complaint letter to Turkish Airlines. Possible compensation of up to 600 EUR under EU Regulation 261/2004 for delays, cancellations or denied boarding.

Create complaint letter to Turkish Airlines

Turkish Airlines Contact Details

Complaint Email

customer@thy.com

Contact Page

Open contact page

Postal Address

Turkish Airlines, Ataturk Havalimani, 34149 Yesilkoy, Istanbul, Turkey

Which arbitration body is responsible for Turkish Airlines?

Turkish Airlines does not take part in the Schlichtungsstelle Reise & Verkehr scheme. The government-run Schlichtungsstelle Luftverkehr at the German Federal Office of Justice is responsible instead.

It accepts claims from 10.01 to 5,000 euros and covers privately booked flights only — business trips are excluded.

Before that you must raise the claim directly with the airline and allow it two months to respond — unless it has already rejected the claim.

Go to the arbitration body

These are the German conciliation bodies. Other EU countries have their own competent bodies. Overview of conciliation bodies in the EU

Member list of the Schlichtungsstelle Reise & Verkehr, as of 1 July 2026.

Compensation Amounts for Turkish Airlines

Compensation depends on the flight distance and is 250, 400 or 600 euros.

Calculate the amount for your route

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to submit a claim to Turkish Airlines

These details come from what Turkish Airlines publishes itself and from the European Commission's list of national enforcement bodies.

Common grounds for rejection

Grounds on which Turkish Airlines typically turns claims down:

  • weather

How to Claim Compensation from Turkish Airlines

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to Turkish Airlines.

Popular Turkish Airlines routes

BER–IST · FRA–IST · MUC–IST

Frequently Asked Questions about Turkish Airlines

May I be entitled to compensation from Turkish Airlines?
If your Turkish Airlines flight was delayed by at least 3 hours, cancelled, or you were denied boarding, you may be entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with Turkish Airlines?
You can contact Turkish Airlines directly via email at customer@thy.com or through their contact page. Alternatively, we generate a legally sound complaint letter from just EUR 10.
How long does Turkish Airlines take to respond?
There is no single EU-wide response deadline — in practice most airlines reply within a few weeks. If Turkish Airlines does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity. How long you have to wait first depends on the country: eight weeks in the UK, two months in Germany, 30 days in Poland.
Does EU261 apply to Turkish Airlines flights outside the EU?
EU261 applies to all flights departing from the EU, Iceland, Norway, Liechtenstein or Switzerland — regardless of which airline operates them. For flights from a third country into the EU, it applies only if the operating airline holds an operating licence from one of those states. What counts is that licence, not the company's headquarters — for groups with several airlines the two can differ.
What does the complaint letter service cost?
Our service costs a flat fee from EUR 10 per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.
Which arbitration body is responsible for Turkish Airlines?
Turkish Airlines does not take part in the Schlichtungsstelle Reise & Verkehr scheme. The government-run Schlichtungsstelle Luftverkehr at the German Federal Office of Justice is responsible instead. It accepts claims from 10.01 to 5,000 euros and covers privately booked flights only. Here too you must first write to the airline and allow it two months to respond.

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All information without guarantee. This does not constitute legal advice.