LHR
EU261 Claims at London Heathrow (LHR)
Compensation for delays, cancellations or denied boarding at London airport.
Create complaint letter nowAirport Information
City
London
Country
GB
IATA Code
LHR
Airlines at London Heathrow
EU261 Compensation Amounts
| Flight Distance | Compensation | Example |
|---|---|---|
| Up to 1,500 km | 250 EUR | e.g. Domestic flight |
| 1,500 to 3,500 km, plus all flights within the EU over 1,500 km | 400 EUR | e.g. Intra-European |
| All other flights (between the EU and a non-EU country, over 3,500 km) | 600 EUR | e.g. Long-haul |
Flights to the EU's outermost regions — such as the Canary Islands, Madeira, the Azores or Réunion — count as flights within the EU. The Regulation therefore provides 400 euros for them, even where the distance exceeds 3,500 km.
Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.
Frequently Asked Questions about London Heathrow
What are my rights for a delay at London Heathrow?
For delays of at least 3 hours at your destination, you may be entitled to 250 to 600 EUR compensation under EU Regulation 261/2004, depending on flight distance. This applies to all flights departing from London Heathrow (LHR).
Does EU261 apply to all flights from LHR?
Yes, EU261 applies to all flights departing from an EU/EEA airport, regardless of the airline. Flights departing from London Heathrow are always covered.
Which airlines operate from London Heathrow?
London Heathrow (LHR) serves numerous airlines. Major ones include: British Airways, Virgin Atlantic. A complete list is available on the airport's website.
What should I do if my flight is cancelled at LHR?
Get written confirmation of the cancellation. You may be entitled to re-routing or a refund plus up to 600 EUR compensation under EU261. Use our service to create a complaint letter from just EUR 10.
How long do I have to file a compensation claim?
In Germany, the limitation period is 3 years from the end of the year the flight took place. In other EU countries, the period varies between 1 and 6 years.
What care am I entitled to at London Heathrow?
After two hours of waiting (depending on flight distance), the airline must provide meals and drinks, two phone calls or e-mails and, if necessary, a hotel stay including transfer under Art. 9 of EU Regulation 261/2004. These care obligations apply regardless of whether compensation is also due.
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All information without guarantee. This does not constitute legal advice.