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EU261 Compensation Claim Against Lufthansa

Generate a legally sound complaint letter to Lufthansa. Claim up to 600 EUR compensation for delays, cancellations or denied boarding.

Lufthansa Contact Details

Online Complaint Form

Open form

Postal Address

Deutsche Lufthansa AG, Kundenservice, Postfach 710234, 60492 Frankfurt am Main

Compensation Amounts for Lufthansa

Flight DistanceCompensationExample
Up to 1,500 km250 EURe.g. Berlin - Munich
1,500 - 3,500 km400 EURe.g. Frankfurt - Istanbul
Over 3,500 km600 EURe.g. Frankfurt - New York

Per EU Regulation 261/2004. Applies to delays of 3+ hours, cancellations or denied boarding.

How to Claim Compensation from Lufthansa

1

Enter Flight Details

Provide flight number, date and airports.

2

Describe the Problem

Select delay, cancellation or denied boarding.

3

Generate Letter

AI creates a personalised, legally sound letter.

4

Send Your Letter

Download the letter as PDF and send it to Lufthansa.

Frequently Asked Questions about Lufthansa

Am I entitled to compensation from Lufthansa?
Yes. If your Lufthansa flight was delayed by more than 3 hours, cancelled, or you were denied boarding, you are entitled to up to 600 EUR compensation under EU Regulation 261/2004.
How do I file a complaint with Lufthansa?
You can contact Lufthansa directly via email at customer.relations@lufthansa.com or through their online complaint form. Alternatively, we generate a legally sound complaint letter for just 9.99 EUR.
How long does Lufthansa take to respond?
Airlines must respond to complaints within 6 weeks. If Lufthansa does not respond or rejects your claim, you can escalate to the relevant national enforcement body or an alternative dispute resolution (ADR) entity.
Does EU261 apply to Lufthansa flights outside the EU?
EU261 applies to all flights departing from an EU airport, regardless of the airline. For flights arriving in the EU, it only applies if the airline is EU-based. Since Lufthansa is a European airline, most of their flights are covered.
What does the complaint letter service cost?
Our service costs a flat fee of 9.99 EUR per letter — no success fee, no hidden costs. For comparison: AirHelp charges 35% + 15% and Flightright up to 52% of your compensation.

Create Your Complaint Letter to Lufthansa Now

Flat fee 9.99 EUR — no success fee.

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Todas as informações são fornecidas sem garantia. Isto não constitui aconselhamento jurídico.